FAQ

1. What is the meaning of Forex?

The word Forex originates from English “Foreign Exchange Market” and means international market of currency exchange. At this market you can make an exchange of different currencies of the world at the profitable for you rate of exchange.

2. Is there specific location of Forex market and who are the founders?

The Forex market is not owned by anyone in particular. Forex market – is the interbank market, all trades on it are made directly (or through the brokers) between the seller and the buyer. Forex market is not directly depended on the any country government and will exist, till the current  banking world system exists.

3. What profit can I get at Forex?

The sum of your profit depends of the efficiency of your trading strategy, on how well you will learn to predict the alternation in rates tendency. And naturally from the amount of your deposit.

4. How much time I will have to spend on education?

It is simple: you will have to study continuously, if you want to become a professional trader. Experience and knowledge in this business has the essential importance.

5. Is there any foreign language knowledge needed?

The basic knowledge of English will be enough for you, and even just knowing your native language you will need couple of months to master all the terms.

6. Will I be able to work, without the financial education?

To work at the financial markets can any person that has the wish and aspiration and also diligence. But the specialized education will help you a lot.

7. What tax is collected from the profit that been obtained in the process of work?

In Ukraine it is the income tax, it equals to 15% for the physical persons. Physical person pays tax independently, by providing of tax declaration at the end of the year.

8. What the difference between the operations on the real account from operation on the demo (training) account?

One of the differences is the fact that - on the virtual accounts all transactions are made without the participation of cash resources, which means without the risk to suffer material losses, that is why virtual account is also called training one.

9. What is “Rollover”?

Each day to the customer account is debited or credited with the sum, which reflects the differential of the interest rates between the currencies pairs, on which the position is opened.

10. How risky the trading operations at the Forex currency market are?

 Operations at the Forex currency market as operations at any other financial market, determine two criteria - risk and profitableness, i.e., the higher the risk (in this case the volume of leverage), the greater the profitableness investor expects to obtain. It is possible to decrease the potential risk not only with help of regulating the volume of leverage, but also by the setting of protective stop-orders.

11. Is trading possible on weekends?

The market does not operate on weekends.

12. Why there was one of my positions closed?

Broker has a right to close at the current price all or a part of the unprofitable positions in case, when your equity (balance + profit on the opened positions - losses on the opened positions) comes down below the obligatory margin.

13. At what time is it possible to accomplish transactions at the Forex exchage market?

International currency market (Forex) is opened from 22:00 GMT on Sunday (opening of the Australian trading session) till 22:00 GMT on Friday (closing of the trading session in the USA).

14. What is “long” and “short”  positions?

Long position – is purchase position (buy), i.e., the position that brings profit at the price increasing. Short position – is sale position (sell), i.e., the position, which brings profit with the price reduction.

15. Can there the situation arise that the losses will exceed the initially invested assets?

No. Broker will not allow you to lose more than there is at your trading account. He will simply shut your unprofitable position, if balance on the account will approach to zero. If you lost more than you invested, this would be the direct loss to the broker. It is in the interests of broker, not to allow such losses. In order to protect themselves, brokers introduce the concept of the stop-out level. This means that the most unprofitable position will be closed, as soon as (free margin/used margin) * 100% will become equal or less than this level.

Questions concerning the MetaTrader terminal.

16. What time is displayed at MetaTrader 4?

During the trading with servers of our Company in the MetaTrader 4 system it is displayed the +2 GMT time .

17. Why the terminal is not connected with the server?

There can be several reasons:

1. Poor connection from the side of the client;

2. Port 443 at client (firewall blocks it) is not opened.

18. What computer configuration is recommended for work with the terminal?

Recommended requirements: 64 MB RAM, 600 MHz, any processor (Celeron, Pentium OF THE III), modem 56k. The resolution of monitor, as the minimum 800 X 600, it is advisable - 1024 X 768. Microsoft Internet Explorer 6.0 browser or newer. Systems with the worse configuration can experience failures during the operation with the terminal.

19. What is the cost of one point and how is it calculated?

Let us suppose you purchased USD/JPY - 1.0 lot by the price 110.50. Then you closed the position with the price 110.70. What is the profit?After the transaction was opened, you bought 100000 USD and sold: 110.50 * 100000 = 11050000 JPY. When closing the transaction, you sold 100000 USD and bought: 110.70 * 100000 = 11070000 JPY. Thus, (11070000-11050000) = + 20000 JPY, which comprises (in the US dollars) at the rate of the transaction closing: 20000/110.70 = 180.66 USD. This is your profit. Accordingly, 1 point (1 pips) will be equal to: 180.66/(110.70-110.50) = 9.033 USD. Likewise it is possible to conduct the calculation also on other currency pairs.

20. The message “Trade is forbidden” in MT4 at the attempt of creating or changing of the order.

There can be following reasons:

1) This massege is specific for situation, when the trading session on this currency pair either already ended or has not yet begun.

2) The messege is also displayed during constant violation by the volume of the simultaneously opened positions or pending orders.

3) Possibly, you use the investor’s password, that does not presueme direct operation on the account.

21. The message “Wrong account” at MT4.

The message “Wrong account” can appear as a result of the following reasons:

1. Incorrect login enter. Login is you account numer in the Company that contains only numbers. The number of real account contains from 4 to 8 numbers.Number of demo-account - from 4 to 8 numbers.

2. Incorrect password enter. Password is set by the Client during the account registration. Password must consist not less than of 5 symbols and contain in this case numbers and letters of different register.Password to the terminal can be revered through the service of tech. support.

22. For what is the investor’s password needed?

With the connection to the trading account using the investor’s password, you cannot accomplish trading operations. The investor’s password gives the possibility to use terminal only in the regime of the survey of your trading account. Therefore, by transmitting of this password, you can without the risk provide the monitoring of real account to the investor or give admittance to others for the public open survey of your trading account. You, as the owner of the trading account can be assured that the password of the investor will not make it possible to perform any trade operations or to make changes in trading account settings. Only trading (master) password gives the possibility for trading account parameters changing, opening and changing of the trade positions.

23. What is Trailing Stop? Is Trailing Stop active, when my computer is disconeccted from the Internet?

When you are setting Trailing Stop (for example, on X pips), then happens the following: Trading platform does not undertake any actions till the moment the position will “go” into the profit with X pips (trailing-stop value). After this, the terminal will set stop-order at the distance of X pips from the current price (in this case - at the breakeven level). With the quotation recieving, with which the distance between the current price and the set stop-order will exceed X pips, terminal will send command to change stop-order up to the distance of X pips from the current price, which will lead to the fact that your stop-order will “pull up” to the current price to the distance of X pips. Thus, Trailing Stop is the algorithm/rule of stop-order management. Naturally, trailing stop can work only if your trading terminal is started and connection to the Internet is active. Because for commands sending on the algorithm described above, terminal must be set to the “on-line” mode (connected). 

24. Where the data from the account track record have disappeared?

Click the right button of mouse, at the cursor window “Terminal”, “Account track record”. Then, in the appeared contextual menu select point “Entire record” for mapping of the entire account track record from the moment of its registration or the point “Select the period” for the selection of the specific period, for which you want to see the track record of the trading account.

25. What this ECN account and what advantages it has?

It is a professional trading account. It gives the possibility to accomplish trading operations directly on the market itself). Concept ECN (Electronic Communication Network) - is the organization of trade by financial instruments in one electronic system, due to this all participants in the tradings interact with each other directly.

26. What is PAMM account and what advantages it has?

It is a professional trading account. PAMM (Percentage Allocation Management Module) - trading account, which besides the managing trader account includes the unlimited number of investors’ accounts, which represent joint on capital and trade structure. The account is managed by the managing trader.

27. What is the Expert Strategy (ES) account?

It is a professional trading account, with one only difference, trading at the account is made by the special programm (trading expert, robot).

28. Is there a difference between demo and real accounts?

Demo account is identical to ECN account.

29. It is written that the account is blocked.

During the opening by you of trading ECN and Mini accounts, there will be an automatic blocking of your accounts, to the moment of the minimum sum credited to the deposit, ECN from 200$; Mini from 20$.

30. How to open a Demo account?

For the opening of demo account from the trading terminal you should enter “File” - > "Open an account”, to fill data, “continue”, that’s all, the account is opened.

Questions concerning “Personal office”.

31. How to change the password?

For password changing from the personal office you should go to the section “My details”, below to press the button “To Edit”, in the field “Password for my office” to indicate a new password, press the button “Save”. For trading account password changing, you should go to the section “My accounts” in the personal office and press the button with the small key infront of the account that you want to change the password for. In the appeared window select the passwords to change trading and investment password), choose where to send the password, press “Continue” and you will see in the same window new password.

32. How to get information on my telephone password?

The insert My profile, My details.

33. How to deposit funds to the account?

After registration there will be available “My personal office”, at which at the insert “My accounts” to press little botton with the dollar (to deposit).

34. How to withdraw funds from the account?

For funds withdrawal the Customer should from his Personal office to place the Request for debit payment from the Customer’s trading account, for this login to My accounts, Withdraw funds.

35. How to transfer funds from one account to another?

(Internal transfer) For funds transfer from one account to another, it is necessary to use the Personal office fuction, section My accounts – Transfer.

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